PRIVACY POLICY

At Duchamp London Ltd (‘Duchamp’) we are 100% committed to safeguarding the privacy of your data. This policy explains how your data is collected, used, transferred and disclosed by Duchamp. It covers data collected when you use our website or social media pages or contact us by telephone or email.

This policy covers the following:

  • The personal data we collect 
  • How we collect your personal data
  • Our use of your personal data
  • Sharing your personal data
  • Receiving Marketing messages
  • Seeing Duchamp London adverts on other websites
  • Cookies 
  • Your information and countries outside Europe
  • Your rights
  • Changes to how we protect your privacy
  • How to contact us

Duchamp London Ltd of Hatherley House, 15-17 Wood Street, EN5 4AT (collectively referred to as “Duchamp”, “we”, “us” and “our” in this privacy policy) is the data controller with respect to the personal data of all our website visitors and customers.


The personal data we collect

In this section we have set out the general categories of personal data that we may collect.

Your Name and Identity Details, includes:
First name, last name, title, date of birth (optional), occupation, personal description, photo and gender.

Contact Data, includes:
Email address, billing address, delivery address, location, country, telephone numbers

Financial Data, includes:
Payment card details and bank account details.

Transactional Data, includes:
Details of your purchases and the fulfilment of your orders (basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, product item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us and correspondence or communications with you in respect of your orders.

Technical Data, includes:
Details of the device(s) you use to access our services, your IP address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

Profile Data, includes:
Purchases or orders made by you, product and style interests, preferences, feedback, and survey responses

Usage Data, includes:
How and when you use our website, how you moved around it, what you searched for; website performance statistics, traffic, location, weblogs and other communication data; and details of any other Duchamp London products and services used by you.

Marketing and Communications Data, includes:
Your preferences in receiving marketing from us and your communication preferences.


How we collect your data

We may collect data from you in the following ways:

Direct Interactions
You may give us the data as detailed above by interacting with our website, placing an order, filling in a form or corresponding with us.
Here are some examples of these interactions:
Creating an account on our website.
Purchasing products on our website.
Entering a competition or completing a survey.
Contacting us by email or telephone to report a problem or make an enquiry.

Automated Interactions or technologies
When you use our website we may automatically collect Technical Data and Usage Data (as described above).
We may also collect Contact Data at the point where tasks on our website are not completed such as incomplete orders and abandoned baskets.
We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.

Third Parties
We may receive some data about you from third parties. 
These include:
Technical Data from third party analytics tools like Google Analytics and AdRoll.
Technical data from affiliate networks that you have reached our website through.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

You are not obliged to give us any of this information but if you chose not to you are unlikely to receive the best experience on our website, you may not be able to place orders with us and may not be able to purchase in our sales or receive discounts.


How we use your information

In this section we have set out the general categories of personal data that we may process, the purposes for which we may process that data and the legal bases of the processing.

Data type Our Use Legal Basis
Your Name
and Identity Data
To deliver your purchase to you. We have to do this to perform our contract with you.
To send service messages to you, by text or email, regarding your order. We have to do this to perform our contract with you.
To send you information about offers, sales, new products and updates. Consent. We only do this with your permission.
Fraud protection and prevention. To prevent and detect fraud against you or Duchamp London Ltd.
To send you offers on your birthday. Consent. We only do this with your permission.

Contact Data

To deliver your purchase to you.  We have to do this to perform our contract with you.
To send service messages to you, by text or email, regarding your order. We have to do this to perform our contract with you.
To send you information about offers, sales, new products and updates. Consent. We only do this with your permission.
Showing you Duchamp London adverts around the internet. We do this to keep you up to date with offers and deals.

Financial Data

To take payments and give refunds. We have to do this to perform our contract with you.
Fraud protection and prevention.  To prevent and detect fraud against you or Duchamp London Ltd.

Transactional Data 

To take payments and give refunds We have to do this to perform our contract with you.
To provide customer support.  We have to do this to perform our contract with you.
Fraud protection and prevention To prevent and detect fraud against you or Duchamp London Ltd.
To administer, protect and improve our business and our website. Necessary for our legitimate interests.

Technical Data

To improve our website by serving you default setting such as language and currency. To give you the best possible shopping experience.
To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided. Necessary for our legitimate interests.
To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences. Necessary for our legitimate interests.

Profile Data

To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided. Necessary for our legitimate interests.
To enable you to take part in a competition, event or survey.  Necessary for our legitimate interests and to perform our contract with you.
To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences. Necessary for our legitimate interests.

Usage Data

To recommend products, services discounts and offers that may be of interest to you. Consent. We only do this with your permission.
To improve our website by serving you default setting such as language and currency. To give you the best possible shopping experience.
To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided. Necessary for our legitimate interests.
To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences. Necessary for our legitimate interests.

Marketing and
Communications Data

To recommend products, services discounts and offers that may be of interest to you.  Consent. We only do this with your permission.
To improve our website by serving you default setting such as language and currency.  To give you the best possible shopping experience.
To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.  Necessary for our legitimate interests.
To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences.

Necessary for our legitimate interests.

How long we keep your data for
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations.


Sharing your information

We will not sell any of your personal information to any third parties.
We will share your data with the following organisations that perform a service integral to us performing our contract with you.

Companies that provide warehousing, packing, delivery and payment collection services for us.
Marketing agencies, website hosts, and companies that help us to run our business.
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.


Receiving Marketing messages

We may send you marketing messages via email and text if you have given us permission to do so.

How to stop receiving marketing messages
You can stop receiving these messages at any time by:

  1. Clicking the unsubscribe link in any email you’ve received
  2. Updating your account on our website.
  3. Contact our Customer Service team at customerservice@duchamp.co.uk

 It may take a few days for your request to make its way fully through our systems and for messages to stop.

 Stopping marketing messages will not stop service communications such as order updates. 


Seeing Duchamp adverts on other websites

We also engage in online advertising, to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target Duchamp banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on your Contact, Technical, Usage and Profile Data, or your previous use of our website or on Duchamp banners or ads you have previously clicked on.


Cookies 

We use cookies on our site.  Please read our Cookie Policy for full details.


Your information and countries outside Europe

When we use your information as described in this policy, this may involve sending your information outside the European Economic Area (EEA). When we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the EEA. You may contact us for more specific information relating to this at: customerservice@duchamp.co.uk


Your rights

You have a number of rights under the data privacy legislation:

The right to access the personal data we hold about you.
The right to object to stop marketing messages
The right to data portability.
The right to complain to a supervisory authority - in the UK, the Information Commissioner’s Office.
The right to object to automated decision making.
The right for the personal data being updated or corrected.
The right to be forgotten.

 If you would like to exercise any of these rights please contact us by email at customerservice@duchamp.co.uk


Changes to this privacy policy

From time to time it may be necessary for us to update this privacy policy.
If we make any significant changes we will post a clear notice on this website or contact you by email so that you can review these changes before continuing to use our website.


How to contact us

If you have any other feedback, concerns or questions about this policy then please don’t hesitate to contact our Customer Services Team at customerservice@duchamp.co.uk

If you would like to contact our Data Protection Officer or see a copy of the personal data that Duchamp hold on you then please write to Duchamp London, Hatherley House, 15-17 Wood Street, EN5 4AT for the attention of the Data Protection Manager.


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