Terms & Conditions

ONLINE TERMS AND CONDITIONS

INTRODUCTION

Welcome to Duchamplondon.com!

These are the terms and conditions which will apply to your purchase of clothing, accessories and other goods (“Goods”) from the Duchamp London web site wwww.duchamplondon.com (the “Website”). This Website and the Goods are provided by Duchamp London Limited , a company registered in England and Wales under number 10222733 with a registered office Hatherley House, 15-17 Wood Street, EN5 4AT (“we”, “us”, “our”). When we refer to “you” and “your” we mean the user of the Website and purchaser of Goods.

By purchasing Goods, you agree to accept the terms and conditions set out from us.

These terms and conditions form a legally binding agreement between us and you and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of Goods to consumers.

We strongly recommend that you read these terms and conditions. You can also access and read any other information contained on other pages or websites referred to in these terms and conditions as they may contain further terms and conditions that apply to you.

We reserve the right to amend these terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should review the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version. If you have any queries about the terms and conditions, the Goods or the Website please email customerservice@duchamp.co.uk or you can simply notify us via telephone dialling 0044 (0)2030020322.

The www.duchamplondon.com website is provided for a sole personal use. Any other commercial purpose is not allowed.

NEW CUSTOMER

You may browse and purchase on our website without need to register.

If you only wish to receive our newsletters and seasonal offer notifications you can subscribe entering your details and email address on the CONTACT US page or at the bottom page of the HOME page. In order to record your personal information, create an account with us and receive our newsletters you can choose the REGISTER option.

Any changes to your details can be emailed to us at customerservice@duchamp.co.uk or you can simply notifying us via telephone dialling 0044 (0)2030020322.

When you create an account with us you will be able to log into your account history using your email address and password. The password is created by you. If for any reason this password is lost, forgotten or disabled we advise to contact us immediately.

Creating an account with us, you will be given an option to register your card payment details too. This will make all your subsequent purchases faster and hassle-free. Duchamp London will not be able to access to such information and therefore we recommend to report possible misuse or change of such important information as we cannot be liable for any mistake or fraudulent use.

DESCRIPTIONS AND PRODUCT INFORMATION

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products are correct at the time when the relevant information was entered onto the system. However, due to factors such as differences in monitors and screen settings, we are unable to guarantee the following:

• that the colour you will see on your monitor will accurately reflect the colour of the product;

• all sizes and measurements are approximate;

• all Goods are subject to availability- we may not be able to supply your order; and

• any delivery estimates given on the Website or by email are estimates only;

Please refer to our RETURNS POLICY if you are unhappy with your purchase.

ONLINE SHOPPING

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

All prices displayed on our website are quoted in GB Pound Sterling. The US dollar section of this website will be showing all prices in US Dollars. Delivery charges may apply and these will be displayed in the order process.

Prices quoted in GB Pound Sterling include a VAT at 20% (UK Tax) and are subject to change if the applicable rate of VAT changes before your order is accepted. VAT Number is 284417487.1.

Orders placed in GB Pound Sterling and delivered outside of the European Union are subject to a VAT deduction. This will be applied at the checkout stage upon entering a valid delivery address. Your package will be sent DDU (Delivery Duty Unpaid). You will be responsible for paying any local tax or import duties arising at the delivery destination which are not included in the price of the products. Import duty or tax costs will be invoiced directly to you from DPD or any other courier responsible for your delivery. We recommend you contact your local customs authority to determine a landed cost price prior to order completion.

Orders placed in US Dollars (via our US website version) will include all relevant taxes and duties in the prices displayed on our US website. All orders placed via the US website will be sent DDP (Delivery Duty Paid). Therefore no additional charges will be issued against you prior or upon delivery.

All prices are quoted exclusive of postage. The shipping charge will be applied during the checkout process.

Once you have confirmed your order we will issue you with a Duchamp London order reference number which will appear in your order confirmation and will be sent to the email address you have provided. Please ensure that you save this number for any references.

On placing an order with Duchamp London, you are making an offer to us to purchase the product selected in accordance with these terms. Please note that we may not always be able to accept your offer. All orders are subject to availability and ACCEPTANCE.

We may apply from time to time reductions against the normal prices of selected goods or their shipping costs. These offers may be visible on the product pages or applied automatically at the checkout stage of your purchase transaction.

ONLINE GIFT CERTIFICATE

The Duchamp London Online Gift Certificate can be ONLY redeemed online at www.duchamplondon.com and www.duchamplondonoutlet.com. It cannot be used in any Duchamp London stores, concessions or third party department stores or websites.

A Duchamp London Online Gift Certificate can be purchased in decimal amounts between £20.00 and £1000.00 (or between $20 and $1000).

The Online Gift Certificate is sent via email and contains a certificate code, balance, currency specification and expiry date.

The Duchamp London Online Gift Certificate is valid for 24 months and must be used by the date shown on the certificate. At the end of this period any unused balance will be forfeited.

Safekeeping and proper use of the Online Gift Certificate is a purchaser’s/recipient’s responsibility. Duchamp London cannot be held responsible for any Online Gift Certificate which is emailed to an incorrect address supplied by a purchaser, or which is lost, stolen or deleted. We cannot taken responsibility for Online Gift Certificates that cannot be delivered to the recipient’s email address because of spam filters, firewalls or other security measures.

A Duchamp London Online Gift Certificate cannot be refunded, exchanged for cash or vouchers.

Duchamp London reserves the right to cancel or refund an Online Gift Certificate if suspicions of misappropriated or fraudulent use arise. This complies with our order and payment ACCEPTANCE policy.

All refunds of Goods or Services purchased with Duchamp London Online Gift Certificate will be made in accordance with our refund policy. This does not affect your statutory rights.

ACCEPTANCE

Once you have made your choice and your order has been placed, you will be required to enter your payment details.

Your order will be acknowledged by an order confirmation email containing an order reference number. This information will be automatically emailed to the recipient address you have provided at the time of your order.

Unless you cancel your order in accordance with our CANCELLATION policy, acceptance of your order and completion of the contract between you and Duchamp London will take place when we dispatch the goods to you.

For the safeguard of both the consumers and Duchamp London we would be checking the information provided with our third party credit card gateway provider. This is solely aimed for a secure trading and to prevent any fraudulent or inappropriate use of personal and payment details.

Also, Duchamp London may request additional proofs of the purchaser’s personal details in order to verify their truthfulness.

We do reserve the right to not accept your order. Such non-acceptance may result from one or more of the following reasons:

-The product you order is out of stock;

-Our inability to obtain authorisation for your payment;

-We consider the payment information not to be fully genuine;

-We have identified a pricing or product description error.

Furthermore, we retain the express right not to process a transaction at any time at our sole discretion. In this event, we will not be liable to you or any third party by reason of our withdrawing any merchandise from Duchamp London Online Shop, whether or not such products have been sold.

Duchamp London reserves the right to follow legal procedures in order to guarantee a genuine and safe trading.

PAYMENT, SAFETY AND SECURITY

We do accept all major payment cards: Visa, Mastercard, Visa Debit, Mastercard Debit, Solo, Maestro UK, Maestro International, American Express, Visa Electron and Delta.

Payments will be debited and cleared from your account upon receipt of your Order by Duchamp London. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to authorise payment to Duchamp London, we will not be able to process your Order and a message will appear informing you that the transaction cannot be processed.

Duchamp London, together with its partners, takes all reasonable care to make its Online Shop as secure as they can.

To help ensure that your online shopping experience is safe, Duchamp London uses industry-standard Secure Socket Layer (SSL) technology, provided by GeoTrust. Users cannot inadvertently reveal personal information by using an unsecure connection.

Although we will employ all reasonable care to ensure that details of your order and payment are held secure, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from Duchamp London Online Shop.