WHAT IS YOUR ONLINE RETURN POLICY?
At Duchamp we operate a no-fuss returns policy, however, we need you to return your goods within 28 days of receipt in which case we will then give you back the amount paid for it as long as the product is returned in it's original condition (with tags attached) and with proof of purchase (no exceptions unfortunately).
After this period, until the first anniversary of your order arriving, you can still return anything that does not meet the standards you expect from Duchamp. If you're not happy with the quality of our product, we will give you an exchange or credit note for the amount paid for the item (subject to Customer Service/Quality Control decision).
WHAT HAPPENS IF I DON'T LIKE THE ITEMS OR THEY DON'T FIT?
Not a problem. Just send the item back to us following instructions as per above and we will give you a full refund (we are currently NOT operating an exchange service unless goods are delivered faulty or incorrectly). Please make sure to fill in and enclose the form attached to your delivery note.
HOW LONG DOES IT TAKE TO PROCESS MY RETURNS?
We try to process returns as quickly as possible, but it can take up to 10 days when we’re very busy. Over the past year we have improved our service and brought down the average time it takes to process a return. We will continue to try and reduce it this season.
WHICH SERVICE SHOULD I USE?
We advise our customers to return goods with Royal Mail recorded delivery which is the cheapest and most reliable service. We also offer FREE RETURNS using CollectPlus where you can go to any participating store and simply drop the package off, free of charge and it will be sent, tracked back to our warehouse. For further information please visit the website here http://www.collectplus.co.uk/
WHERE SHOULD I RETURN MY ITEMS?
If you are returning goods for refund or exchange please send them to:
Contact us via firstname.lastname@example.org if you have any questions