Exchanges

HOW DOES THE EXCHANGE SERVICE WORK?

Currently we are NOT offering an exchange service however we will happily post you out a different size or style for free if the item received is faulty or incorrect.

DO I HAVE TO PAY FOR POSTAGE IF I HAVE TO EXCHANGE AN ITEM?

Yes and we will refund the amount or provide a credit note. Please note this will happen only after a scan of your receipt and tracking number has been sent to us.

WHICH SERVICE SHOULD I USE?

We advise our customers to return goods with Royal Mail recorded delivery which is the cheapest and most reliable service.

WHERE SHOULD I RETURN MY ITEMS?

If you are returning goods for refund or exchange please send them to:

AMETHYST GROUP

LODGE ROAD

STAPLEHURST

KENT

TN12 OQW

Contact us via customerservice@duchamp.co.uk if you have any questions