All orders are shipped within 48 hours (subject to card clearance) by ‘signed for' courier service. The couriers operate a Monday to Friday service between 9am - 5pm and a specific time slot cannot be specified. Please note during busy periods such as seasonal sale and Christmas, shipping may take longer.

 CUSTOMS & IMPORT DUTIES

If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES and any other additional charges.

We operate on a DDU (Delivered Duty Unpaid) basis, this is managed by our carriers UPS on a 'pay on delivery' basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.

Delivery/Shipping charges (excluding duty) and lead times are as follows, please note these are working days and do not include weekends or holidays and are not guaranteed.

UK DELIVERY £ 6.00 (allow 3-5 days for delivery) EUROPE & CHANNEL ISLANDS £10.00 (allow 3-7 days for delivery) REST OF THE WORLD £18.00 (allow 10-14 days for delivery)

If you have still not received your order, or a notice from the courier indicating that delivery of your order has been attempted, within 48 hours of receiving confirmation that you order had been dispatched please email us at webcustomers@duchamp.co.uk