Currencies, Shipping & Delivery
The UK, Europe and Rest of World website displays prices in GBP (Sterling).
Please scroll down for US website Currency, Shipping and Delivery terms.
UK delivery £6.00 Please allow 4 - 6 working days for delivery
EU countries and the Channel Islands £18.00 Please allow 3 - 7 working days for delivery
Rest of the World £30.00 Please allow 10 - 14 working days for delivery
Our couriers operate a Monday to Friday service between 9am - 5pm and a specific time slot cannot be specified.
Shipping Limitations: when an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on the Website. All purchases from the Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
Whilst we will do our best to deliver your goods within the times stated above during busy periods and sale this may take longer than expected, we thank you for your patience should this occur.
Customs & Import Duties
If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES and any other additional charges.
We operate on a DDU (Delivered Duty Unpaid) basis, this is managed by our carriers UPS on a 'pay on delivery' basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.
If you have any issues regarding your order please email us at customerservice@duchamp.co.uk
The website for the United States of America displays prices in USD (Dollars)
US delivery $10 Please allow 10 - 14 working days for delivery
Our couriers operate a Monday to Friday service between 9am - 5pm and a specific time slot cannot be specified.
Shipping Limitations: when an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on the Website. All purchases from the Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
Whilst we will do our best to deliver your goods within the times stated above during busy periods and sale this may take longer than expected, we thank you for your patience should this occur.
Customs & Import Duties
All relevant taxes and duties are included in the prices displayed in US Dollars on this site, apart from Sales tax. Therefore all packages sent to the United States will be sent DDP (Delivery Duty Paid) via UPS.
All prices are quoted exclusive of postage and packaging, which will be charged at the rates specified during the checkout process.
Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practicable. If the products cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.
Any orders you place with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available and that these goods have been paid for and all applicable charges paid in full. No payment shall be deemed to have been received until we have received payment in cleared funds.
We will confirm receipt of your of your order prior to dispatch of your goods by email (where a valid email address is provided).
We reserve the right at all times and at our sole discretion to refuse to accept any orders. If you exercise a right to cancel your order but the goods have already been dispatched, please follow the Returns Policy.
If you have any issues regarding your order please email us at customerservice@duchamp.co.uk