Exchanges

Do I have to pay for postage if I want to exchange an item?

Unless you have an offer providing free returns (we do these promotions every now and then) then you will have to pay for return postage yourself. However, we will happily post you out a different size or style for free.

What if I want to exchange my item for something cheaper or more expensive?

We will refund the price difference between your item and a cheaper one, or require extra payment to match the price of a more expensive one.

How long do I have to exchange items?

As with returns, we offer you 28 days to make your mind up, and 7 days during the sale.

Contact us via customerservice@duchamp.co.uk if you have any questions